Finding Help

The On-Line Manual

This WordPress-based manual is maintained in real-time by volunteer authors who make changes to this document as the program changes. If you are reading the >N1MM Manual on the web, you are reading the absolute latest version of the N1MM Logger+ manual. It may lag announced program changes by a few days, but hopefully not more than that.

Off-Line PDF Files

However, you may need to access the N1MM Logger+ manual from a location without Internet access; or you may prefer using Adobe Reader to view and search the manuals.

There are two methods for local storage of the documentation in Adobe PDF format.

• Automatically download the latest PDF file from within the program by selecting >Tools >Download Latest N1MM Logger pdf manual. This method will automatically locate the file on the website and save the file to the SupportFiles subfolder in your N1MM+ user files folder.
• Manually download the latest PDF file from the website by selecting >Download >Documentation Download(PDF). With this method, you may save the file to any location, but the recommended directory would be the SupportFiles subfolder in the N1MM+ user files folder.

N1MM Logger Discussion Forum

You will find that the N1MM Forum is the most active and helpful resource for gettings answers to your questions about N1MM+. Refer to the >Support >N1MM Forum section for registration and participation information.

In Case of Problems

When something goes wrong, it seems as if the first reaction of many users is to uninstall and reinstall the program. This is almost never the recommended response. The vast majority of problems are due to either a corrupted settings file (n1mm logger.ini) or a corrupted database file, and uninstalling and reinstalling will not fix either of these, unless you take the additional drastic step of deleting your user file area. Usually you can achieve the same result just by deleting a single file (the n1mm logger.ini file) without going through the hassle of uninstalling and reinstalling.

The first step to take in case of a problem that prevents you from using the program is to shut down the program, navigate to the N1MM Logger+ user files folder, and rename the n1mm logger.ini file, for example by appending .sav to the end of the file name. Restarting the program will cause it to start from scratch, as if this were a new installation, which means any errors that had crept into the configuration file will be wiped out. If you have put a lot of effort into configuring the program, you might want to try restarting from a known-good backup ini file. You can create such a backup yourself, but the program also creates its own backups. Look here for information on how to use one of these automatic backup files.

If you start from a brand-new ini file, you will see a message giving you three options: Convert existing .mdb database (used only for converting from N1MM Logger Classic to N1MM Logger+ – it’s highly unlikely that you will need to choose this option); Create new N1MM Logger+ database; and Open Existing N1MM Logger+ database. If you have a known-good database file, you can use the third option to open it, but the safest option is the second one (create a new database file). If creating a new database file turns out to have been an unnecessary step, you can always use the File > Open Database… menu item to return to your original database.

Sometimes the problem is caused by a corrupted database file. There may be an error message naming the offending file with some cryptic additional information, such as “database disk image is malformed”. If so, close the program, navigate to the Databases subfolder in the N1MM+ user files folder, find the offending file and rename it (by appending something to the file name). Then restart the program. If the corrupted file was your log database, you will see a message giving you three options: Convert existing .mdb database (used only for converting from N1MM Logger Classic to N1MM Logger+ – it’s highly unlikely that you will need to choose this option); Create new N1MM Logger+ database; and Open Existing N1MM Logger+ database. If you have multiple log databases and you know that one of them other than the one that caused the error message is good, you can use the third option and choose the good database file, but in most cases, the second option will be the one you want. You will need to give the new database a different file name from the one with the problem.

Often, renaming the ini file/restoring a backup and/or creating a new database/opening a known-good database will resolve the problem. If it doesn’t (for example, if you have encountered a bug in the program – yes, they do exist – or if you need help in using some feature of the program), then the N1MM+ Discussion Forum at groups.io is where to go for help.

Sometimes the program will issue a “Run-Time Error Message” with a long debug trail. If you see one of these, or if you encounter a serious error that can’t be resolved by any of the techniques described above, then the development team requests that you file a bug report on the web site. You will need to register a user name and password and log in to the web site to do this.