Support

Register for the N1MM+ Forum

Due to M1MM+’s immense popularity, its free price, and the fact that it is maintained by a team of volunteer developers, the first level of program support must come from the community of N1MM+ users.

Please register for the N1MM Logger Plus forum on groups.io by clicking HERE

Pay It Forward
The N1MM Development Team expects that Hams who choose N1MM+ as their contesting software will be prepared to “Pay It Forward” by participating in the User Forum and assisting other Hams on the reflector.

If you have questions about N1MM+ or encounter “bugs” during its use, please post to the N1MM+ Forum for getting your questions answered. Only if your Forum questions are unanswered, or if directed to do so by a member of the N1MM Dev Team, escalate your issue by logging a Bug Report on the >Support >N1MM Trouble Ticket system.

More About the groups.io Discussion Forum

The N1MM Logger discussions on Yahoo have been abandoned. A new discussion forum has been established on groups.io. All queries and reports related to N1MM Logger Plus should be sent to this N1MM Logger Plus user group, and not to the Yahoo groups.

Everybody can read the messages from the support group. To send messages you have to join the group. Your first post must be approved by the moderator. This prevents spammers from using the list. There are over 4000 members on the groups.io N1MM Logger Plus group.

Rules for Posting to the groups.io Forum

  1. When you report a problem you should have tried to reproduce it using the latest version. We don’t support any but the latest version. Please include:
    1. Program version
    2. Operating system version, bits & memory
    3. CPU speed
    4. Contest name
    5. Radio types (and connection particulars if this is an radio i/f problem). Make sure you indicate whether you are using a usb to serial adapter.
    6. SO1V/SO2V/SO2R
    7. Any port sharing software (LP Bridge, VSPE, etc.). We don’t support those but you are welcome to ask the group for advice.
    8. Any error code AND description in the original language and in English if you can translate it.
    9. Mode and method of interfacing to that mode:
      1. CW: LPT/Serial/Winkey?
      2. SSB: Sound card interface
      3. RTTY: interface, RTTY engine(s), AFSK/FSK, etc.
      4. A detailed description of the problem. Don’t just say, “Hey I installed the program and I got an error! What’s up with that? Anyone else seeing that?” Save everyone some time. Document the situation in your post.
  2. Be proud of your callsign. Put it in every post. If you don’t put it in your first post, I won’t approve it.
  3. Don’t spam. These are groups for discussing the program. People subscribed for that reason. They don’t want for sale messages, announcements of your contest, or other off topic posts.
  4. Think about the topic of your post before you post it. Make the subject relate to the specific content of your post. The following are useless subjects:
    • N1MM
    • Hey!
    • A quick question
    • N1MM Logger bug report
  5. Add SOLVED to the title of a post that contains the solution to a problem you posted. PLEASE post the solution. People have put effort into helping you solve your problem. Do them the courtesy of posting the solution. I once sent an HF radio in for repair when I had accidentally turned the squelch and there was no audio. We all do embarrassing things. Fess up if you did something like that and asked for advice.
  6. Read all the posts about a subject before you post a response. If a post already says what you were going to say, avoid saying “me too!”. It just clutters up the group with messages.
  7. If you ask a question, check for answers. It is RUDE to check back 3 days later. Check back within an hour, 8 hours max. NEVER say, “please reply direct, I don’t check the group for messages.” If you are going to ask 4,000 people to read your post in order to get your problem solved, you owe it to them to have the answers posted on the group. Exception: You can ask for direct responses if you are doing a survey and post the results after compilation.
  8. Join the group before you have a problem. We approve new users several times a day, but sometimes we go on vacation (believe it or not) and only approve once a day.
  9. Post your message at the top of the message thread and include the whole thread. It saves us a lot of time researching problems if you follow this rule.
  10. Above all, remember that you are going before 4,000 people with your posting. Take some time to prepare what you are going to say, rather than just dash off some half-baked post. I’ll never forget what Mrs. Peoples, my high school English teacher said about one of my error filled papers, “If you didn’t bother to read this, why should I?”… Same thing applies here. If you want help, demonstrate your willingness to do your part of the work.

73,
Tom – N1MM
posted to the reflector 2013-02-07

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